Return and Refund Policy

Effective Date: October 30, 2025

At Dyneem, we are committed to ensuring your satisfaction with every purchase. This Return and Refund Policy outlines the terms and conditions governing returns, exchanges, and refunds. By purchasing from our Store, you agree to the following:

1. Return Period

You may request a return within 30 days of receiving your item.

2. Conditions for Eligibility

To be eligible for a return, the item must:

• Be in the same condition in which it was received;

• Be unworn, unused, and unwashed;

• Include all original tags and packaging; and

• Be accompanied by a receipt or proof of purchase.

Items that are returned without prior authorization will not be accepted.

3. Initiating a Return

To initiate a return, please contact us at:
📧 team@dyneem.store

If your return is accepted, you will receive a return shipping label together with detailed instructions on where and how to send your package.

4. Non-Returnable Items

Certain items are non-returnable, including:

• Sale items;

• Gift cards.

5. Damages and Issues

Upon receipt of your order, please inspect your items. If you receive a defective, damaged, or incorrect product, notify us immediately so we can evaluate the issue and make it right.

6. Exchanges

The fastest way to obtain a replacement is to return the original item (subject to acceptance under this Policy) and place a new order for the desired product.

7. European Union 14-Day Cooling-Off Period

For customers within the European Union, you are entitled to cancel or return your order within 14 days of receipt, for any reason and without justification. Items must otherwise meet the eligibility criteria outlined above.

8. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be issued to your original payment method within 10 business days.

• Processing times may vary depending on your bank or credit card issuer.

• If more than 15 business days have passed since approval without receipt of your refund, please contact us at:
  📧 support@dyneem.store